We Are Here To Help. Send Us Your Inquiry At Help@Xotup.com
Whatever happens to your order, you can contact us via Help@Xotup.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.
We use FedEx, UPS ground, UPS Surepost , USPS freight, DHL and EMS transportation to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (2-5 business days) are estimates and may vary due to external factors outside of Xotup, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
Please send the cancel request to Help@xotup.com on the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out, we would request that you the return fee.
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
Please send the photos of any damaged item to with the valid order information. Our customer service team will respond to you within 24 hours and help you resolve any problems.
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to Help@Xotup.com and we will issue you the refund in two business days.
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 1 month of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Xotup to process your refund.
Starting September 1, 2018, all products sold in California must provide a required label which lists at least one of the chemicals found in the product which causes cancer, birth defects or both. These warnings are provided pursuant to a California labeling law called Proposition 65. Prop 65 is a right-to-know law; learn more at https://www.p65warnings.ca.gov/fact-sheets/furniture-products
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